Working at Alderton House

The service managed incidents affecting people's safety well. Staff recognised incidents and reported them appropriately and managers investigated incidents and shared lessons learned.

Staff felt respected, supported and valued by senior staff which supported a positive and improvement-driven culture.

People were supported by staff who had received relevant and good quality training in evidence-based practice. This included training in learning disability and autism, mental health needs, communication tools, positive behaviour support, human rights and restrictive interventions.

Management were visible in the service, approachable and took a genuine interest in what people, staff, family, advocates and other professionals had to say. Managers regularly worked directly with people and led by example.