Last updated: 10 February 2026
"Staff receive good training and report enjoying a positive culture, but managers' quality checks are not fully effective and staffing is increasing for busier shifts."
The risks to people's safety were being well managed. However, there was a lack of information in some people's risk assessments.
We saw the responses were positive, with staff reporting they enjoyed working at the service.
People were supported by sufficient numbers of staff to allow them to undertake their daily activities.
Staff told us they were happy with the training they received... targeted on people's needs such as mental health, behaviours that challenge and managing anxiety.
There were systems and processes in place to monitor the quality of the service, however, these were not fully effective.
People enjoyed a variety of social activities... daily walks... bird watching... volunteer at the local wildlife sanctuary... crafts.
Managers have quality checks in place but they are not fully effective, like audits missing issues in care plans and medication.
There were systems and processes in place to monitor the quality of the service, however, these were not fully effective... audits around some areas of practice were not robust.
Staff numbers are sufficient but they are recruiting more because more residents mean busier shifts especially at weekends.
One member of staff highlighted that staff did need increasing to meet these needs... they were in the process of recruiting more staff and had already started to increase staff at a weekend.
AI Generated
Last inspected: February 2020
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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