Working at Alderson House

Risks to people's safety and wellbeing had not always been assessed, recorded and mitigated and care plans were not always up to date. People's medicines were administered safely... but protocols for 'as and when' required medicines were not always in place.

There was sufficient staff to keep people safe and to meet their needs in a timely manner. Agency staff were used to support safe staffing levels when needed. Relatives told us there can be a lot of agency staff at times.

The provider's quality assurance systems needed further improvement. A wide range of audits were in place; however, they had not identified the shortfalls we found with medicines, equipment safety, consent and MCA records, DoLS and admission assessments.

A wide range of activities were available for people to participate in if they wished which promoted people's social and mental well-being.