Last updated: 10 February 2026
"Approachable management and a happy, supported team, although staffing lacks strong retention and training is only standard."
Staff demonstrated a good awareness of safeguarding procedures. Medicines were stored safely and audited regularly which enabled any issues to be addressed promptly.
Staff told us they felt listened to and enjoyed working in the service. 'I feel very supported in my role' and 'the staff here are always happy and cheerful.'
Staffing levels were appropriate to meet the needs of people and maintain their safety. People told us there was always enough staff on duty.
The provider's induction and training processes ensured staff had the required skills. The service had an in-house trainer and staff confirmed this worked well.
The registered manager had an open and honest approach and supported staff. 'The manager is very approachable and fair. They go the extra mile to help you.'
The activities coordinator ensured everyone had one to one support... examples included going for walks and visiting local coffee shops.
Staffing is safe and adequate with enough staff on shifts, but no details on low staff turnover or minimal agency use.
Staffing levels were appropriate to meet the needs of people and maintain their safety.
Only standard training and induction with supervisions, no specialist courses or funded qualifications.
Staff received appropriate training and support... The service had an in-house trainer.
Activities coordinator runs regular outings like walks and coffee shops, but nothing specialist or innovative.
The activities coordinator ensured everyone had one to one support to enable them to take part in activities... going for walks and visiting local coffee shops.
AI Generated
Last inspected: June 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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