Working at Aldergrove Manor Care Home

Not enough staff so residents wait too long for toilet help and sometimes soil themselves, meals are delayed over 2 hours.

"I soiled myself this week waiting, I just couldn’t hold it any longer. It’s humiliating."

No training for staff on handling distress and anxiety which makes some jobs harder and riskier.

there was no training offered to staff in supporting people who had distress and anxiety which can be challenging.

Risk plans and medicine instructions often missing or ignored by staff, leading to safety gaps.

Risk assessments and management plans were not consistently in place to guide staff with managing risks to people’s safety. Where these were in place staff were not consistently following them.