Working at Albury House
17-19 Tweed Street, Berwick Upon Tweed, TD15 1NG
Operated by Mr & Mrs A G Burn
12 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.1/10
Key Finding
"Stable staff team and positive culture, but limited activities and basic training need improvement."
Safety & Risk
7/10
✓
Systems were in place to safeguard people from abuse. There were no ongoing safeguarding investigations. Accidents and incidents were recorded. There had only been 2 incidents within the past 12 months.
Staff Culture
8/10
✓
Staff gave positive feedback about working at the home. A member of staff told us, “Communication amongst the staff is good. Wellbeing is second to none."
Staffing Levels
8/10
✓
There was a stable staff team and most of the staff had worked at the home for many years. A relative told us, “It’s smaller and more personal than the bigger homes, there’s no turnover of staff - we see the same faces. They are stable and consistent.”
Training & Dev
6/10
✓
Staff were supported to undertake training to meet the needs of people who lived at the home. The registered manager told us more face to face training was going to be organised instead of online training, which he said was more beneficial to the learning style of staff.
Management
7/10
✓
People and relatives said the home was well managed and communication was good. A relative said, “Communication is great, we liaise closely with [registered manager]. He always responds promptly when I send an email. I can contact them any time of day.”
Programmes
5/10
!
The registered manager told us they were reviewing and improving activities provision at the home. A relative told us, “He doesn't want to take part in activities within the home, he chooses not to. They've taken him out for coffee. He can be involved in the garden in the nicer weather.”
Points to consider
No dedicated activities coordinator or regular programme, just occasional outings and garden work, and they are reviewing it.
The registered manager told us they were reviewing and improving activities provision at the home.
Only standard training with supervision, no specialist courses or funded qualifications mentioned.
The registered manager told us more face to face training was going to be organised instead of online training, which he said was more beneficial to the learning style of staff.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
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