Working at Albury Care Homes Limited

People were protected from abuse, neglect and avoidable harm. Staff knew how to support people safely with their medicines. The provider ensured lessons were learnt from any adverse events.

Staff members commented, 'I have good contact with the management. They listen.'; 'It's good teamwork. If I want to say something, I can go to a staff meeting.'; 'Everyone is very supportive. We all work together as a team.'

People and their relatives told us there were enough staff to support them timely. Staff told us there were enough of them to provide care and to spend some time with people.

The provider reviewed their management structures and ensured there was good, hands on leadership available on a day-to-day basis in the home.