Working at Albert Suites at Battersea Place

No permanent manager registered with the regulator, plus high turnover in managers which affects stability.

remained without a registered manager... high levels of management turnover in recent years... 'The management keeps changing which is not good for the home as it destabilises the place'

Staffing levels are adequate with enough people on shift, but staff only get one supervision meeting a year instead of regular ones.

no staff had received more than one individual supervision meeting with their line manager in the last 12 months, contrary to the providers own staff supervision procedures

Training covers the basics and is kept up to date, but no specialist courses or regular supervision for development.

Staff received a mixture of e-learning and in-person practical and theoretical training... constantly being refreshed... no staff had received more than one individual supervision meeting