Last updated: 10 February 2026
"A supportive team culture and meaningful activities programmes shine through, but high management turnover and infrequent staff supervision undermine stability."
Managers investigated incidents thoroughly. ... Staff managed medicines well... However, some records in relation to medicines support did not always follow good practice. For example, controlled medicines for one person were not recorded in the correct register.
Staff felt supported to give feedback and were treated equally, free from bullying or harassment. ... Staff told us they were part of a diverse team, treated equally and fairly, and they felt able to speak up. ... 'This is a nice place to work, and we work well as a team.'
Staffing levels in the care home matched the staff duty rota on the day of our site visit. People told us the care home was adequately staffed. ... The service did not always ensure staff received effective supervision and had their overall work performance appraised regularly. ... no staff had received more than one individual supervision meeting with their line manager in the last 12 months
Staff were well-trained to meet people’s individual needs... Staff received a mixture of e-learning and in-person practical and theoretical training... Training was routinely refreshed... comprehensive induction programme. ... no staff had received more than one individual supervision meeting
The service had continued to experience high levels of management turnover in recent years and remained without a registered manager. However, a suitably experienced and qualified manager had been appointed in the last 12 months, and they have now applied to be registered with us as the manager
The care home delivered a program of meaningful social activities and events... regular outings, concerts and other activities... onsite physio-room and aquatic assisted pool used for water-based physiotherapy.
No permanent manager registered with the regulator, plus high turnover in managers which affects stability.
remained without a registered manager... high levels of management turnover in recent years... 'The management keeps changing which is not good for the home as it destabilises the place'
Staffing levels are adequate with enough people on shift, but staff only get one supervision meeting a year instead of regular ones.
no staff had received more than one individual supervision meeting with their line manager in the last 12 months, contrary to the providers own staff supervision procedures
Training covers the basics and is kept up to date, but no specialist courses or regular supervision for development.
Staff received a mixture of e-learning and in-person practical and theoretical training... constantly being refreshed... no staff had received more than one individual supervision meeting
AI Generated
Last inspected: November 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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