Working at Albert Road
24 Albert Road, Manchester, M19 2FP
Operated by National Neurological Services Ltd
7 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Staff feel supported with approachable managers and strong safeguarding, but staffing lacks retention details and activities miss specialist programmes."
Safety & Risk
8/10
✓
Safeguarding protocols were reinforced through supervision, handovers and staff meetings. The manager reviewed and audited all safeguarding concerns to ensure actions had been taken.
Staff Culture
7/10
✓
Staff told us they felt supported working at Albert Road. The culture within the home had improved; this was confirmed by staff spoken with.
Staffing Levels
6/10
✓
Staffing levels were sufficient to meet the needs of the service and allowed the service to provide flexible support.
Training & Dev
7/10
✓
Staff completed a comprehensive training and induction programme which included mandatory and service specific training. Mandatory training was at 100% completion rate.
Management
7/10
✓
Managers were approachable to both staff and those who used the service. Managers were receptive of feedback and actioned feedback in a timely manner.
Programmes
6/10
✓
We saw evidence of activities taking place in the home and photographs from events. People accessed the local community including the opportunities to eat out.
Points to consider
Staffing is adequate to meet needs with one-to-one support, but no details on low agency use or staff retention.
Staffing levels were sufficient to meet the needs of the service and allowed the service to provide flexible support.
Activities include home events, community outings and cooking sessions, but no specialist programmes or dedicated coordinator.
We saw evidence of activities taking place in the home and photographs from events. People accessed the local community including the opportunities to eat out.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews