Working at Albert Residential Home
40 The Warren, Worcester Park, KT4 7DL
Operated by Albert Residential Home
3 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.2/10
Key Finding
"Approachable management and a consistent staff team create a positive culture, but limited activities and basic training hold it back."
Safety & Risk
6/10
✓
The provider had a proactive and positive culture of safety, based on openness and honesty. Incidents and accidents were analysed and looked at to reduce the risk of them happening again.
Staff Culture
7/10
✓
People and staff told us there was a positive culture at the service and that they felt supported by the leadership of the service. Staff told us they felt valued, supported and involved in the service.
Staffing Levels
7/10
✓
There was a consistent staff team, and the service did not use agency staff. This meant that people were supported by staff who knew them well and there was continuity of care.
Training & Dev
5/10
!
Staff had completed training for safeguarding and whistleblowing. Staff had received training and competency checks for medicines.
Management
7/10
✓
Staff felt valued, supported and involved in the service. Staff told us management were approachable, and they felt able to speak up when they needed and felt able to contribute to staff meetings.
Programmes
3/10
✕
People told us that the care provided was responsive to their needs and that they had access to the activities of their choice. The registered manager told us they listened to people’s feedback and would look at providing more activities for people if they wished to do so.
Points to consider
No activities coordinator or regular programme, so the job is mostly routine personal care like helping with washing and meals.
People told us that the care provided was responsive to their needs and that they had access to the activities of their choice. The registered manager told us they listened to people’s feedback and would look at providing more activities for people if they wished to do so.
Only standard training like safeguarding and medicines checks, no specialist courses or funded qualifications.
Staff had completed training for safeguarding and whistleblowing. Staff had received training and competency checks for medicines.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2020
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews