Working at Albert House
167 High Street, Bedford, MK41 6AH
Operated by Caretech Community Services (No.2) Limited
8 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.4/10
Key Finding
"Staff praise the approachable manager and cohesive team with good training, but regular agency staff and basic activities hold it back."
Safety & Risk
7/10
✓
Assured on infection prevention, shielding, testing, PPE training, outbreak management (2020); good safeguarding training, risk management, safe medicines (2017).
Staff Culture
7/10
✓
Staff spoke positively about management, felt comfortable raising concerns, observed working cohesively as a long standing team. (Per 2017 comprehensive inspection)
Staffing Levels
5/10
!
Sufficient numbers of staff to meet needs but 'the service was using regular bank and agency staff to cover some vacant positions'. (Per 2017 comprehensive inspection)
Training & Dev
7/10
✓
Training records confirmed recent training in epilepsy awareness, diabetes, medicines, MCA, DoLS, with individual supervision and team meetings. (Per 2017 comprehensive inspection)
Management
7/10
✓
Staff spoke positively about the registered manager: 'She really listens and gets things done so quickly' and described her as 'very approachable'. (Per 2017 comprehensive inspection)
Programmes
5/10
!
Registered manager described 'various arts and crafts and gardening activities'; sensory space created (2020). Regular aromatherapy, music sessions, outings (2017).
Points to consider
Staffing is adequate but vacancies mean regular bank and agency staff cover some shifts.
the service was using regular bank and agency staff to cover some vacant positions (Per 2017 comprehensive inspection)
Only basic activities like arts, crafts, gardening, music and sensory, no coordinator or specialist programmes.
various arts and crafts and gardening activities... sensory space (2020)
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2017
Good
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews