Working at Albemarle Rest Home

Improvements had been made... but care plans did not always contain detailed information about managing those risks... Some improvements were needed within the guidance and records around the administration of 'when required' medicines.

Staff felt supported in their role and listened to if they had any suggestions or concerns. One staff member said, 'We work as a team and the manager is easy to approach.' Relatives... 'Staff are always friendly and it's a nice atmosphere and calm. They always know the answer to any question. They must have good communication between the staff.'

There were enough staff to meet people's needs and maintain their safety... Relatives told us people were supported by a consistent staff team who knew them well. Staff told us they were able to complete their allocated care tasks without rushing and had time to spend with people.

Per 2018 comprehensive inspection: Staff were encouraged and supported to study for nationally recognised qualifications in health and social care. New staff attended training in the Care Certificate... refresher training to maintain their skills and knowledge.

Per 2018 comprehensive inspection: Staff spent time with people doing jigsaws, nail painting and 'pampering', exercises, balloon throwing games and bingo... a singer sometimes came... Saturday is film and popcorn day with staff.