Last updated: 9 February 2026
"Consistent staffing and a supportive team culture, but managers' checks missed gaps in risk plans and medicine records."
Improvements had been made... but care plans did not always contain detailed information about managing those risks... Some improvements were needed within the guidance and records around the administration of 'when required' medicines.
Staff felt supported in their role and listened to if they had any suggestions or concerns. One staff member said, 'We work as a team and the manager is easy to approach.' Relatives... 'Staff are always friendly and it's a nice atmosphere and calm. They always know the answer to any question. They must have good communication between the staff.'
There were enough staff to meet people's needs and maintain their safety... Relatives told us people were supported by a consistent staff team who knew them well. Staff told us they were able to complete their allocated care tasks without rushing and had time to spend with people.
Per 2018 comprehensive inspection: Staff were encouraged and supported to study for nationally recognised qualifications in health and social care. New staff attended training in the Care Certificate... refresher training to maintain their skills and knowledge.
The nominated individual and registered manager had improved their oversight... However, systems needed to become further embedded because their checks had not identified some of the concerns we found.
Per 2018 comprehensive inspection: Staff spent time with people doing jigsaws, nail painting and 'pampering', exercises, balloon throwing games and bingo... a singer sometimes came... Saturday is film and popcorn day with staff.
Managers quality checks missed some gaps in risk plans and medicine records, so oversight has room to improve.
systems needed to become further embedded because their checks had not identified some of the concerns we found. For example, risk management plans and guidelines for the administration of 'as required' medicines needed further review and development.
Some risk plans and notes for when-needed medicines lack clear details, even though staff know what to do.
some risk management plans and medicines records lacked clarity and detailed information... Some improvements were needed within the guidance and records around the administration of 'when required' medicines.
AI Generated
Last inspected: October 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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