Last updated: 10 February 2026
"Strong specialist training and supportive staff culture, but poor management failing to report abuse and safety lapses like unclean equipment hold it back."
Not all cleaning procedures were fully effective. For example, the underside of some continence equipment was visibly unclean... some environmental hazards were noted... denture cleaning tablets were found in an individual’s bedroom and a wardrobe was not secured to the wall.
Staff told us they felt supported. There was a structured programme of staff supervisions and appraisals... Staff felt able to speak up and share concerns.
People and staff felt staffing levels were adequate.
Staff had received training specifically in regard to the people they supported. For example, staff had received training around dementia, dysphagia, epilepsy awareness and Multiple Sclerosis awareness.
Governance, management and sustainability Score:1 The provider had failed to submit statutory notifications for allegations of abuse and a police incident to the Care Quality Commission.
Staff encouraged people to engage in activities.
Managers did not report abuse claims and a police incident to the regulator, showing poor oversight.
the provider had failed to submit statutory notifications for allegations of abuse and a police incident to the Care Quality Commission.
Safety lapses like unclean continence equipment, spoiled food, and scalding hot water put people at risk.
the underside of some continence equipment was visibly unclean... unlabelled food items in the fridge and some opened products that had exceeded safe storage durations and were spoiled... hot water temperatures were being recorded above the safe maximum level.
Staffing is just adequate with no details on low staff turnover or minimal agency use.
People and staff felt staffing levels were adequate.
AI Generated
Last inspected: January 2020
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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