Last updated: 9 February 2026
"Staff feel supported with varied inclusive activities, but big training gaps and safety lapses like medication errors hold it back."
There were delays in safeguarding referrals to the Local Authority and CQC notifications... Medication errors (late/missed) were reported... 17 incidents of late/missed medication.
Staff told us they felt supported and could speak with experienced staff or the registered manager if they required extra guidance.
Mixed feedback from people’s relatives about staffing levels... people with higher needs could be challenging for current staffing levels... particularly applied to agency or bank staff.
Staff had not completed their training. Fifty-three per cent of staff had outstanding safeguarding training... Staff did not receive specific training relating to all the needs of all the people living in Albany Lodge.
Staff told us they were well supported by the registered manager and they could raise concerns freely, but governance systems failed to identify the areas of concern we found at this inspection.
Comments we received indicated... there were positive comments about the provision of activities for those more able people living in the home... Group activities were varied and inclusive.
Big gaps in staff training, like over half not done safeguarding and no dementia or meds courses.
Fifty-three per cent of staff had outstanding safeguarding training... no training related to the safe administration of medicines.
Not enough staff for high needs residents, relying on agency workers who don't know them well.
people with higher needs could be challenging for current staffing levels if people were to receive the level of support they needed. This particularly applied to agency or bank staff.
Weak safeguarding with training gaps and delays reporting concerns, plus medication errors.
delays in safeguarding referrals to the Local Authority and CQC notifications... 17 incidents of late/missed medication.
AI Generated
Last inspected: February 2024
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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