Working at Albany House - Tisbury

Not enough staff at busy times like weekends, so you end up stretched thin and doing cleaning or cooking instead of care.

Leaders confirmed staffing levels were not always sufficient, but they were working within the requirements and staffing budget set by senior leaders. Housekeeping staff were not deployed after 1 or 2pm each day or at weekends.

Mandatory training like safeguarding and safe moving is not up to date for all staff.

not all staff were up to date with their learning. This included key subjects such as safeguarding and first aid. Records had not been coordinated to ensure all staff had received practical training in moving people safely.

Safety risks like hot water, falls and medication errors are not always spotted or fixed properly.

Medicines were not always safely managed. Staff had not consistently signed the medicine administration records... Risks people faced had not always been identified or mitigated.