Working at Albany House - Stratford-upon-Avon
16-18 Albany Road, Stratford Upon Avon, CV37 6PG
Operated by Rethink Mental Illness
8 bedsNursing homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.5/10
Key Finding
"Enough staff, good training, approachable team and tailored activities, but a long period without a registered manager caused oversight gaps and repeated medicines errors."
Safety & Risk
5/10
!
Medicines were stored and administered safely... However, the provider's audit checks of medicine records showed repeated errors of missing signatures... provider's PIR recorded 32 medicine errors in 12 months.
Staff Culture
6/10
✓
People and staff told us that the staff team and the recently appointed manager were approachable. One staff member told us, '[Manager's name] is really good, I am thankful he is here.'
Staffing Levels
6/10
✓
People told us they thought there were enough staff to support them when needed... Staff told us there were enough of them to care for people in the home and go out with people if they wanted them to.
Training & Dev
6/10
✓
Staff received training and refresher updates to ensure that they were suitably skilled to work with the people they supported.
Management
4/10
!
There had been no registered manager since the previous manager deregistered with CQC in October 2017. Staff said they carried on supporting people, but some staff clearly found this had been a difficult period with no onsite leadership.
Programmes
6/10
✓
People pursued interests and hobbies that were tailored to their individual needs and wishes... staff worked with local businesses to set up voluntary work placements to help people gain extra skills within the community.
Points to consider
No permanent manager for over a year until recently, so checks and audits were not always followed up properly.
There had been no registered manager since the previous manager deregistered with CQC in October 2017... Systems of audits were in place but further scrutiny was needed to make sure actions were taken when checks were completed or delegated to others.
Ongoing medication record mistakes every month, even after staff reminders and checks.
Medicines checks and audits were completed but there continued to be numerous errors every month. The provider's PIR recorded 32 medicine errors in 12 months and we continued to see errors recorded last month.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews