Working at Albany House
17 Esplanade, Whitley Bay, NE26 2AH
Operated by Albany Care Homes Limited
10 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"A supportive manager, good staffing levels and family atmosphere stand out, but a weak activities programme and basic training hold it back."
Safety & Risk
7/10
✓
Medicines were managed well with accurate records available to show which medicines staff had given to people. Staff had been trained to administer medicines and assessed as competent to do so.
Staff Culture
8/10
✓
'We are one big family. If anyone wants anything, they get it as much as we can.' 'There is a really good atmosphere. The staff get on with all the residents.'
Staffing Levels
7/10
✓
Staffing levels consisted of two care workers plus the registered manager to care for the five people using the service. 'Staffing levels are brilliant, we can see to [people's] needs quickly.'
Training & Dev
6/10
✓
Staff were well supported and able to access the training they needed. Records confirmed training, supervision and appraisals were up to date.
Management
7/10
✓
People and staff told us the registered manager was supportive and approachable. '[Registered manager] tells us what is going on and what we are going to do. I can talk to her, she listens to you and will do what she can to accommodate it'
Programmes
4/10
!
'We take them out for a coffee and shopping. Only a few people join in. For our last outing everyone went out for a meal.' They tried to involve people in tasks around the home.
Points to consider
No activities coordinator or structured programme, so the role is mostly routine personal care with occasional basic outings like shopping.
People had opportunities to participate in activities if they chose to. However, some people told us they preferred their own company and this was fine. 'We take them out for a coffee and shopping. Only a few people join in.'
Only standard training like mental health and fire safety plus regular supervision, no funded qualifications or career development.
Staff had completed a range of training courses including mental health, fire safety and nutrition. Records confirmed training, supervision and appraisals were up to date.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews