Working at Alba Rose

Training is basic with gaps in records and supervisions not done often enough.

Where gaps had been identified by the new manager, plans were in place to address this. Staff received some supervision and appraisals to support them in their role. This had not always been frequent.

Staffing is adequate but recent shortages meant staff had to cover shifts together.

Staff and relatives told us staffing had recently been an issue, but the provider was recruiting, and staff worked together to cover shifts.

Only basic activities like entertainment and picture book chats, no varied or specialist programmes.

A programme of activities was in place to meet people's interests. Relatives told us, '[Name of person] chooses whether or not to go to the entertainment' and 'The activities person comes to [Name of person] and brings a picture book with them so they can have a discussion.'