Last updated: 10 February 2026
"Positive culture where staff feel supported by the approachable manager and effective safety practices, although training gaps, infrequent supervisions and recent staffing shortages hold it back."
Effective safeguarding with up-to-date training, safe medicines management, regular risk assessments and incident analysis for trends.
Positive culture, staff felt supported and listened to by approachable new manager.
Enough staff observed to meet needs, but recent staffing issues with provider recruiting and staff covering shifts together.
Staff training monitored with plans to address identified gaps; supervisions and appraisals not always frequent.
New manager in post and applied to register, approachable and staff felt listened to, but gaps in supervisions, training records and maintenance checks identified with improvement plan.
Programme of activities in place including entertainment choices and activities person using picture books for discussions.
Training is basic with gaps in records and supervisions not done often enough.
Where gaps had been identified by the new manager, plans were in place to address this. Staff received some supervision and appraisals to support them in their role. This had not always been frequent.
Staffing is adequate but recent shortages meant staff had to cover shifts together.
Staff and relatives told us staffing had recently been an issue, but the provider was recruiting, and staff worked together to cover shifts.
Only basic activities like entertainment and picture book chats, no varied or specialist programmes.
A programme of activities was in place to meet people's interests. Relatives told us, '[Name of person] chooses whether or not to go to the entertainment' and 'The activities person comes to [Name of person] and brings a picture book with them so they can have a discussion.'
AI Generated
Last inspected: February 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp