Last updated: 10 February 2026
"Staff feel valued with approachable management and positive team culture, but staffing shortages leave them rushed and safety records have gaps."
Safeguarding processes were in place... however, we found one incident involving unrecorded bruising... gaps in staff moving and handling competency assessments... Nighttime fire drills had not been carried out... infection control concerns.
Staff told us they felt valued and supported by the management team. There was a positive team culture, and staff felt confident to raise concerns.
Staffing had improved since the previous inspection, with reduced reliance on agency staff... however, staffing levels and shift patterns did not always meet safe working practices and some staff reported feeling rushed.
Per 2023 comprehensive inspection: The training matrix showed most staff had completed training... Staff said the training was good and kept up to date. (Newer report notes gaps in staff moving and handling competency assessments)
Staff told us, “Im proud of the team working together and communicating. The manager has done a good job building a good team” and “The manager is very approachable.”
There was a new activities co ordinator who actively encouraged people to participate in range of activities... We do events every month. There is a Diwali party this month. We have a Halloween party and just had a summer fair.
Staff feel rushed at busy times and have long shifts up to 14 hours without enough rest between them.
Staff reported that there were not always sufficient numbers to meet people’s needs effectively... “Sometimes I do feel we are short of staff,” and “There is not enough—I feel quite rushed... Some staff members were scheduled for extended shifts of up to 14 hours, with insufficient rest periods between shifts.”
Checks on staff skills for moving residents safely are not fully complete.
Staff moving and handling competency assessments were not always fully completed.
Safety records have gaps like unrecorded bruising and missing night fire drills practice.
we identified one incident involving a person who sustained a bruise that had not been recorded in the incident logs... no evidence of night-time fire drills being carried out in over 12 months.
AI Generated
Last inspected: November 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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