Working at Ailwyn Hall
Berrys Lane, Norwich, NR9 5AY
Operated by Gastank Limited
41 bedsResidential homes
Workplace Score
2.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 2.1/10
Key Finding
"Staff feel supported and valued by the manager, but shortages of staff, medicines running out, and poor oversight make it unsafe."
Safety & Risk
1/10
✕
We found 8 people living in the service had run out of important medicines... The provider did not share concerns quickly and appropriately
Staff Culture
4/10
!
The staff we spoke with all expressed that the manager and deputy were supportive... felt a valued member of staff
Staffing Levels
1/10
✕
Staff felt there were not enough staff, and our observations identified there were not enough staff to meet the needs of people safely throughout the day or at night
Training & Dev
2/10
✕
We reviewed the staff training matrix, and not all staff were competent in de-escalation techniques. Staff did not have the experience or skills to safely support people
Management
2/10
✕
Governance, management and sustainability were poor within the service. Audits were not robust and did not always identify areas of improvement
Programmes
2/10
✕
The service had an activity plan, but this was not being followed. It had planned activities 7 days a week but... nothing recorded on a weekend
Points to consider
Not enough staff on shifts, so you and residents are at risk from altercations and stretched care.
Staff felt there were not enough staff, and our observations identified there were not enough staff to meet the needs of people safely throughout the day or at night
Medicines run out for many residents and trolleys left unsecured, making it unsafe to administer.
We found 8 people living in the service had run out of important medicines over different dates... We observed medicines trolleys being left unattended and unsecured
Managers not visible on the floor and poor oversight, so issues like risks and errors aren't caught early.
On 2 of the occasions, we attended site the management had no oversight with what was happening within the service as their office was located on the second floor and they spent all their time in the office
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2025
Requires improvement
Safe
✕
Inadequate
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews