Last updated: 9 February 2026
"Staff enjoy a supportive culture feeling valued alongside strong safety practices, although busy mornings rely on bank staff and the new manager is settling in."
Staff were aware of the signs of abuse and knew how to report safeguarding concerns... Risk assessments were in place... The systems to manage medicines were organised... Accident and incident forms were completed and reviewed
A staff member said, 'The staff morale is good, all the seniors are very supportive. It is a nice environment to work in, if you have a problem they [management] listen and help you.' Staff said they felt valued and involved
People said there were enough staff available to meet their needs. Although some staff said the mornings were very busy... 'We use our own bank staff, there is never a day we don't have enough staff cover'
New staff completed induction training, which was based on the Care Certificate... Staff had regular opportunities to formally discuss their development... during one to one supervision meetings
At the time of the inspection the new manager had been in post for two weeks, and already had a good oversight of the service. The manager said, 'I am receiving excellent support from the deputy manager, the area manager and all the staff team'
Staff took time to find out about people's individual hobbies and interests, and a wide variety of group and one to one activities were available... complimentary of the activities provided and the support... from the activity person
Staffing is adequate but mornings are very busy and they rely on bank staff for cover.
some staff said the mornings were very busy. One member of staff said, 'I think we could do with an extra member of staff in the mornings until about 11am... We use our own bank staff'
No permanent registered manager in post yet, the new one has only been there two weeks.
The service did not have a manager registered with CQC. The previous registered manager de-registered on 26 March 2019. A new manager had been appointed, and had been in post for two weeks.
AI Generated
Last inspected: July 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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