Working at Aigburth

Staff were aware of the signs of abuse and knew how to report safeguarding concerns... Risk assessments were in place... The systems to manage medicines were organised... Accident and incident forms were completed and reviewed

A staff member said, 'The staff morale is good, all the seniors are very supportive. It is a nice environment to work in, if you have a problem they [management] listen and help you.' Staff said they felt valued and involved

New staff completed induction training, which was based on the Care Certificate... Staff had regular opportunities to formally discuss their development... during one to one supervision meetings

At the time of the inspection the new manager had been in post for two weeks, and already had a good oversight of the service. The manager said, 'I am receiving excellent support from the deputy manager, the area manager and all the staff team'

Staff took time to find out about people's individual hobbies and interests, and a wide variety of group and one to one activities were available... complimentary of the activities provided and the support... from the activity person