Last updated: 9 February 2026
"Robust safety and positive culture where staff feel supported and well trained, but recent staffing concerns and basic activities hold it back."
People were kept safe from risk of harm... Risk assessments were robust... Staff were recruited safely. Medicines were managed safely... Accidents and incidents were reported and analysed.
Staff said there was a positive work culture and good team working. A staff member told us, 'I feel supported, well trained... It's a great team [to work with].'
Managers ensured there were sufficient competent staff to meet people's needs at all times. People felt there were enough staff available to meet their needs.
Per 2018 comprehensive inspection: provider continued to provide a programme of induction, supervision and training including ABI and MAPA; new staff completed Care Certificate with shadowing.
The provider was well organised, and the registered manager had a clear vision for the service. Managers were open and honest in their approach to supporting people.
Per 2018 comprehensive inspection: people involved in developing weekly plans with community activities such as gym, cinema, shopping, charity shop, local centres and therapeutic support.
Staff numbers are enough now but recent worries about staffing led to this inspection.
We received concerns in relation to staffing. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.
No activities coordinator or special programmes mentioned, so the role relies on basic outings and daily tasks.
Per 2018 comprehensive inspection: people supported in household tasks, attending local centres, gym, cinema, shopping and charity shop.
AI Generated
Last inspected: August 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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