Last updated: 9 February 2026
"Stable staff retention, supportive management and positive culture, but poor training and induction hold it back."
We found accident and incident forms were completed when something happened but the outcome of any investigation was not always documented. The provider had safeguarding and whistle blowing policies in place but these had not been updated.
Staff told us they enjoyed working for the service and felt people were settled. Staff told us they were confident speaking up and felt the registered manager would listen and respond to any concerns they raised.
People were supported by sufficient numbers of staff and the majority of staff had worked at the service for a considerable period of time. Staff told us there was a low turn over of staff, with many staff being in post for many years.
We found new staff were not receiving an appropriate induction and other staff were not always completing refresher training to ensure their knowledge and skills were in line with current best practice. Subjects we reviewed included fire safety, first aid, and safeguarding.
Staff and relatives were positive about the registered manager. Staff told us the registered manager had supported them with both work and personal issues and they appreciated the support given.
People were observed interacting well with staff and had regular access to activities the community. One staff member told us, “We support people to go out daily. Sometimes we go out several times as a day and access various settings.”
Lots of staff are behind on refresher training for basics like fire safety and safeguarding, and new staff miss out on proper induction.
During this inspection we reviewed the provider's training records and found the staff team were not completing regular training to ensure their knowledge and skills were in line with best practice. We found some staff had not received training in certain subjects since commencing their employment and other staff had not attended refresher courses.
Accident reports get filled out but often lack details on investigations or what was learned to stop repeats.
We found accident and incident forms were completed when something happened but the outcome of any investigation was not always documented.
Only basic community outings mentioned with no activities coordinator or varied structured programme to mix up the day.
People had regular access to activities the community... We support people to go out daily. Sometimes we go out several times as a day and access various settings.
AI Generated
Last inspected: October 2024
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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