Working at Agnes House Flat 1
83 Ascot Close, Oldbury, B69 1HA
Operated by Charnat Care Limited
1 bedsResidential homes
Workplace Score
5.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.3/10
Key Finding
"Staff feel supported by seniors with enough staffing and good safety, but the manager is rarely around and activities are basic."
Safety & Risk
6/10
✓
The person was supported by staff who knew how to manage risks to keep them safe. Staff told us about the signs the person presented of increased anxiety and self-harming behaviours and how they managed these.
Staff Culture
6/10
✓
Staff we spoke with told us they felt supported by the senior team but they didn't really have much to do with the management team.
Staffing Levels
6/10
✓
The person told us they had enough staff to support them. They said, 'I have staff to support me during the day and at night, I always have the staff support I need'.
Training & Dev
5/10
!
Although staff told us support systems were in place such as supervision and appraisals their personnel files lacked the evidence to demonstrate they received these on a regular and consistent basis.
Management
4/10
!
Staff we spoke with told us they felt supported by the senior team but they didn't really have much to do with the management team. A staff member said, 'If there are any issues I would go to a senior we don't see the assistant or manager much'.
Programmes
4/10
!
The person told us about their interests and their hobbies... 'I like going out shopping with staff and I go to college and do life skills. We usually go on the bus which I enjoy... The staff support me to go and visit my family every week'.
Points to consider
Manager not around much for staff and does not always act on their suggestions.
A staff member said, 'If there are any issues I would go to a senior we don't see the assistant or manager much'. Information shared with us indicated that at times when suggestions or requests were made, action to address these were not taken by the management team.
No activities coordinator or special programmes, just basic outings like shopping and family visits.
The person told us about their interests... going out shopping with staff and I go to college... support me to go and visit my family every week.
Staff waiting for refresher training and no records of regular supervision or appraisals.
some staff were waiting for refresher training... their personnel files lacked the evidence to demonstrate they received these [supervision and appraisals] on a regular and consistent basis.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews