Working at Agnes House 81
81 Newbury Lane, Oldbury, B69 1HE
Operated by Charnat Care Limited
2 bedsResidential homes
Workplace Score
3.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 3.9/10
Key Finding
"Sufficient staffing supports people well, but low morale from poor leadership and teamwork, plus medicines management errors like using expired cream, hold it back."
Safety & Risk
3/10
✕
Prescribed cream had a date of opening of June 2018... should be discarded after 28 days; inaccurate medicine records and stock balances.
Staff Culture
3/10
✕
Staff told us morale was low within the team of staff that worked both within this home... lack of team work, communication, and leadership.
Staffing Levels
6/10
✓
People received the support they needed from sufficient numbers of staff.
Training & Dev
4/10
!
Staff advised they were waiting for refresher training... couple of years since I completed any refresher training in areas such as safeguarding, and first aid.
Management
3/10
✕
Staff told us morale was low within the team... reasons... included lack of team work, communication, and leadership.
Programmes
4/10
!
I enjoy shopping, and staff support me to go to the shops... We go on the bus... going to church and attend a coffee morning... sitting out in the garden... having parties.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2020
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews