Working at Agnes Court - Care Home with Nursing Physical Disabilities

Staff told us they felt the team was caring. Comments included: 'Senior team do lead by example', 'We have very caring relationships here' and 'This place is so friendly, I love the residents. We all have a really good time'. 'I'm involved and I'm listened to and we work as a team'. Per 2019 inspection.

There were sufficient staff to keep people safe. Staff told us there was enough staff. Comments included, 'We have enough staff to meet client's needs' and 'Yes, there's enough staff. If staff go sick it can get tight but we cover everything well'. Per 2019 inspection.

Staff received ongoing training that reflected the Care Certificates standards. Staff had opportunities to complete additional training relevant to their roles, for example nursing staff had training around the PEG. The management carried out staff supervision. Per 2019 inspection.

The service was managed by an experienced interim manager... People and staff complimented the senior team and told us management were accessible and approachable. Staff praised the interim manager as 'very approachable, diplomatic and knowledgeable'. Per 2019 inspection.

People had opportunities to attend activities of their choice. For example, people regularly went out to the shops, garden centres and other places of local interest. People told us about trips... enjoyed the book club. 'There are activities (that cater for) each disability'. Per 2019 inspection.