Working at Agnes and Arthur
Moorland View, Stoke On Trent, ST6 7NG
Operated by Agnes and Arthur Limited
50 bedsResidential homes
Workplace Score
5.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.3/10
Key Finding
"Strong staff culture, low turnover and good training, but governance concerns and leadership oversight gaps remain."
Safety & Risk
5/10
!
Medicines were mostly managed safely... There were records in place indicating where the patches had been applied. The place they had been applied were not always varied enough... We have made a recommendation about the recording of topical patches.
Staff Culture
6/10
✓
One staff member told us, 'Staff morale is very good. We generally don't have a high staff turnover; staff are happy here.' Another staff member said, 'a proper little family.'
Staffing Levels
5/10
!
One staff member said, 'if staff are off sick we try and cover with staff then go out to agency. We only use one agency.'
Training & Dev
6/10
✓
The home had a training matrix in place which monitored staff training. This showed... overall training was at 96% which was a significant improvement.
Management
4/10
!
Provider remained in breach of Regulation 17 as there were still some concerns about governance, although there was some improvement.
Programmes
6/10
✓
There is bingo, karaoke, colouring, drafts, knitting. The activity coordinator does quite a lot, they are good.
Points to consider
Manager is approachable but oversight gaps like missed follow-up on weight loss mean leadership is not fully reliable day to day.
One person had lost weight and there was a lack of evidence that this had been addressed. Whilst the person had been reviewed... there had not been a referral for additional health professional support.
Staffing is adequate but relies on agency cover when people call in sick.
if staff are off sick we try and cover with staff then go out to agency. We only use one agency.
Some medication errors like not rotating patch sites properly were spotted by inspectors not managers.
The place they had been applied were not always varied enough so there was a risk some patches were being applied in the same place... Following our feedback, the registered manager changed their medication administration records.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2021
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews