Working at Agility Care
28 Paradise Road, Chelmsford, CM1 3HP
Operated by Agility Care LTD
5 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Staff feel supported by managers with good training and positive culture, but lack of structured activities programme and some agency use hold it back."
Safety & Risk
7/10
✓
Risks to people had been assessed and regularly reviewed. Staff knew how to safeguard... People's medicines were audited daily. Recommendation on improving incident analysis.
Staff Culture
7/10
✓
Staff told us they felt supported in their roles... 'We are a small team, staff morale is high, and we work together...' There was a positive culture at the service.
Staffing Levels
6/10
✓
People were supported by a small consistent staffing team who knew them well. Relative told us there was enough staff to safely support people. 'Improved one to one care, they have extra staff in there now.' We looked at 1 agency profile.
Training & Dev
7/10
✓
Staff told us, 'I have completed all my mandatory training... I have recently completed my medication champion course and my Level 4 in Health and Social Care.' Staff received regular supervisions.
Management
7/10
✓
The registered manager told us, 'I am present here day to day, I lead by example... Staff have the opportunity to attend training courses...' Staff told us they felt supported and the managers are always there.
Programmes
4/10
!
Per 2023 report: accessing the local community, shopping, household chores and visits to family. People involved in weekly menu planning. Per 2022 report: weekly timetable of leisure pursuits but impacted by COVID, mostly walks.
Points to consider
No activities coordinator or structured programme, so the role is mostly routine personal care with basic outings and shopping.
Per 2023 report: accessing the local community, shopping, household chores. Per 2022: leisure interests impacted by COVID, 'All they do is go for walks.'
Staffing is adequate with a small consistent team, but some agency workers and past shortages for one-to-one support.
Small consistent staffing team... We looked at 1 agency profile. Per 2022: mixed feedback on enough staff for activities, 'Sometimes didn't get to do activities, lack of staff.'
Incident records do not fully analyse trends, so less learning from accidents to improve safety.
The registered manager had an incident matrix... This did not provide a clear overview... We recommend... further developed to identify trends.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews