Working at Agbrigg and Sandal

Accidents and incidents were individually monitored and analysed to identify trends. The registered manager then guided staff in implementing different approaches to minimise reoccurring patterns.

One staff member said, "I feel people here are safe. I have never had to whistle blow. I, one hundred percent, feel comfortable to complain if I needed to."

People and their relatives felt the management team and staff were very approachable. One relative said, "I often chat with staff about [relative], they are very informative and know [relative] well."

The service had developed scrapbooks to capture activities that took place. These included trips away, birthday celebrations, holidays, picnics as well as fundraising events.