Working at Advent House

Medicines were not always managed safely. Medication protocols for as and when required medication did not hold up to date information which was misleading for staff.

We reviewed results from a staff survey which highlighted people did not feel supported and there were concerns around staffing.

We received consistent feedback from staff and relatives that there was not always enough staff to support them with any activities they wanted to do.

The service had recorded that competencies was at 100% but during our site visits, it was identified that not all staff had a medication competency completed.

Leaders could not demonstrate they had the skills or knowledge to lead effectively. Staff did not feel managers at the service were supportive, especially around difficult incidents.

People at the home did not have any activity plans and we were informed staff would decide what people would do.