Working at Adult Pathways 2

Staff understood their safeguarding responsibilities. Individual risks to people had been assessed and provided detailed information for staff to keep people safe. People received their medicines on time from appropriately trained staff.

Staff understood the service's vision and felt respected, valued and well supported. Staff were clear about their responsibilities and reported any concerns without delay.

There were sufficient numbers of safely recruited staff and experienced staff to meet people's assessed needs. Most people had been assessed as needing one to one or two to one staff support. People's relatives and our observations confirmed that this level of staffing was maintained.

Staff received the induction, training and ongoing supervision they needed to support people effectively and meet their individual needs. Staff were encouraged and supported to gain nationally recognised qualifications in care.

The registered manager was supported by two 'house' managers who took responsibility for the day to day management of the service. They were all clear about their roles and responsibilities. Staff understood the service's vision and felt respected, valued and well supported.

We observed people engaged in a wide range of activities in the communal areas of the service and accessing the sports and recreational facilities on site. Relative's comments included, 'They do lots of social things.', 'My loved one has a better social life than me!' and 'There's something planned for every evening.'