Working at Adrian O'Brien Rachel Amiee O'Brien - 122 Scorer Street

Not enough staff, so shifts are unsafe and managers have to cover hands-on care themselves.

There were not enough staff to safely support people. We found 1 breach of legal regulation relating to staffing.

Managers too busy doing care work to handle oversight and governance properly.

The role and responsibilities of the registered manager were not always carried out due to them having to support people as there were not enough staff.

Training completed but staff not skilled enough to handle risks or distress confidently.

training was not always effective in ensuring staff knew how to assess risk and understand how to support people when they were distressed.