Last updated: 10 February 2026
"Staff feel supported with good activities people enjoy, but staffing shortages make shifts unsafe and managers too busy for proper oversight."
Incidents were not always safely managed, and lessons were not learnt to reduce the risk of reoccurrence... some concerns relating to the safe management of medicines.
Staff we spoke with told us they felt supported by the registered manager.
There were not enough staff to safely support people. We found 1 breach of legal regulation relating to staffing.
Staff had completed mandatory training and it was in date; however, training was not effective as staff were not always confident in supporting people when they were distressed.
The role and responsibilities of the registered manager were not always carried out due to them having to support people as there were not enough staff.
Staff told us how they supported people to do the things they enjoyed like visiting the library and going to watch a film at the cinema.
Not enough staff, so shifts are unsafe and managers have to cover hands-on care themselves.
There were not enough staff to safely support people. We found 1 breach of legal regulation relating to staffing.
Managers too busy doing care work to handle oversight and governance properly.
The role and responsibilities of the registered manager were not always carried out due to them having to support people as there were not enough staff.
Training completed but staff not skilled enough to handle risks or distress confidently.
training was not always effective in ensuring staff knew how to assess risk and understand how to support people when they were distressed.
AI Generated
Last inspected: February 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp