Working at Admirals Rest

Enough staff on shifts but hiring skips full job history, ID proof and interview records for most staff.

Staff recruitment records did not include a full employment history. Application forms had not been completed in line with the providers procedure. 4 out of 5 staff files we reviewed did not contain proof of identity or interview records.

Manager supportive to staff but audits and oversight miss problems like poor hiring and safety risks.

The service had systems in place to monitor the quality and safety of the service, however they did not identify and address the issues we found during the inspection.

Risks like scalding hot water, uncovered radiators and missing legionella checks not managed well.

We found high water temperatures in people's bedrooms and a bathroom placed people at risk of scalding. Radiators were found to be uncovered throughout the premises. There were no records of regular checks taking place in order to manage the [legionella] risk.