Last updated: 10 February 2026
"Staff feel well supported by the manager with good training, but poor recruitment checks and unmanaged safety risks like scalding hold it back."
Environmental risks were not always safely managed. We found high water temperatures in people's bedrooms and a bathroom placed people at risk of scalding.
Staff told us they were well supported by the registered manager and could raise any concerns. Staff spoke positively of the registered manager.
Safe recruitment procedures were not being followed. 4 out of 5 staff files we reviewed did not contain proof of identity or interview records.
Per 2019 comprehensive inspection: Staff received training and supervision to ensure they provided effective care for people. There were some gaps in training attendance.
The service had systems in place to monitor the quality and safety of the service, however they did not identify and address the issues we found during the inspection.
Per 2019 comprehensive inspection: Staff supported people to engage in activities such as painting, cooking and laundry. The provider was developing an activity lead role.
Enough staff on shifts but hiring skips full job history, ID proof and interview records for most staff.
Staff recruitment records did not include a full employment history. Application forms had not been completed in line with the providers procedure. 4 out of 5 staff files we reviewed did not contain proof of identity or interview records.
Manager supportive to staff but audits and oversight miss problems like poor hiring and safety risks.
The service had systems in place to monitor the quality and safety of the service, however they did not identify and address the issues we found during the inspection.
Risks like scalding hot water, uncovered radiators and missing legionella checks not managed well.
We found high water temperatures in people's bedrooms and a bathroom placed people at risk of scalding. Radiators were found to be uncovered throughout the premises. There were no records of regular checks taking place in order to manage the [legionella] risk.
AI Generated
Last inspected: March 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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