Last updated: 10 February 2026
"Supportive managers and good teamwork create a positive culture, but basic activities and changing weekend staff hold it back."
Systems and processes were in place to keep people safe... Peoples medicines were managed safely, and the registered manager responded proactively to a concern related to ‘as required’ (PRN) medicines.
A staff member told us, “I think there is enough staff. It is a nice place to work, teamwork is really good.” A positive culture was present within the service where management and staff shared the same values.
Staff we spoke with told us there were enough staff. A person told us, “I have got to recognise faces, but they do change, particularly at weekends you see different faces.”
Staff had received training to enable them to have the skills and knowledge they needed to support people. Staff had regular supervision to discuss their training and support needs.
Staff told us they felt supported and the service was well managed. A staff member said, “The managers are very supportive, we discuss points together. The manager asks our opinions and does listen.”
One person told us... I do the activities. Each day a different person in each community within the home was a resident of the day... One person had a hand massage.
No structured activities team or specialist programmes, just basic stuff like resident of the day, so your shifts are mostly routine personal care.
Each day a different person in each community within the home was a resident of the day. This included senior staff talking with the person and finding what they would like to do. One person had a hand massage as part of their resident of the day.
Only standard training and regular supervision, nothing about specialist courses or career development to help you grow.
Staff had received training to enable them to have the skills and knowledge they needed to support people. Staff had regular supervision to discuss their training and support needs and regular staff meetings.
Staffing levels are okay but you see different staff especially weekends, which means less team continuity on shift.
A person told us, “I have got to recognise faces, but they do change, particularly at weekends you see different faces, they are very quiet, always kind, and never rush you.”
AI Generated
Last inspected: March 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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