Last updated: 9 February 2026
"Organised compassionate management and regular training, but few group activities and adequate staffing."
2021: Assured good infection prevention, PPE use, testing; per 2019: Medicines administered safely, no safeguarding concerns, risks assessed and incidents actioned with updated plans.
Per 2019 comprehensive inspection: Care workers said 'The manager encourages training and his advice is very useful' and 'I have learnt a lot... the manager is so helpful'; positive professional feedback on staff competence.
Per 2019 comprehensive inspection: 'there were enough staff employed to meet people's needs. There were either two or three staff on duty during the day and two waking staff at night.'
Per 2019 comprehensive inspection: 'Staff received regular training and supervision... registered manager had started to enrol staff onto a Level 2 Certificate in Awareness of Mental Health Problems... supervision completed every two months'.
Clear management structure with registered manager, experienced deputy, and second registered manager for succession planning; professionals described manager as 'very organized, collaborative and compassionate... often present supervising staff'.
Per 2019 comprehensive inspection: 'The majority of people's time was spent doing their own thing rather than group activities'; resident suggestions for outings and cooking not always followed up.
No activities coordinator or structured programmes, so the role is mostly routine support for independent living and personal care.
The majority of people's time was spent doing their own thing rather than group activities. (per 2019)
Staffing is adequate but nothing special, with no details on retention, agency use or low workloads.
there were enough staff employed to meet people's needs. There were either two or three staff on duty during the day and two waking staff at night. (per 2019)
AI Generated
Last inspected: May 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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