Last updated: 10 February 2026
"Staff feel supported by good training and open communication, but frequent agency staff, limited activities and weak risk assessments hold it back."
Risks to people were not always fully assessed and mitigated and we noted areas for improvement to ensure lessons were learnt when things went wrong.
Staff felt able to raise ideas and told us communication was good.
People commented that they were often supported by staff who they did not know well. One person said, 'There's usually only one regular on each floor and different agency every day.'
Staff told us they felt well supported in their role and training had covered all relevant areas.
Governance systems needed further embedding to ensure they were robust and drive quality and improvement in the home.
At the time of the inspection there was no activity lead in post and staff were fulfilling this role where time allowed... several people told us they were bored.
Frequent agency staff mean you often work with unfamiliar team members who may not know residents well, and shifts feel rushed.
There's usually only one regular on each floor and different agency every day.
Risk assessments and care plans lack detail on falls, skin care and diabetes, leaving unclear guidance for staff.
Care plans lacked detail for people with specific conditions, such as diabetes, and did not demonstrate that associated risk including feet and eye care had been considered.
No activities coordinator means limited events like themed days or games only when staff have spare time, so the role is mostly routine care.
There was no activity lead in post and staff were fulfilling this role where time allowed... One person said, 'There are not many activities. Nothing exciting anyway.'
AI Generated
Last inspected: September 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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