Working at Adisham House

People felt safe... Accidents and incidents, including safeguarding matters were recorded, investigated and reported in a timely manner. Risks to people's safety had been assessed and people were supported to take positive risks. People received their medicines safely.

Staff felt very supported by the provider and said they felt they had a good team. Staff said they could make suggestions about the day to day running of the service, that they were listened to. Staff shared the providers vision for the service.

People received care from an experienced and consistent staff team. The provider told us that staff had worked with people for a number of years and knew them well. Staff told us that there were enough staff available to support people with all their needs, including going out.

Staff training was up to date, and the team had a mix of skills, knowledge and experience. Staff were encouraged to develop their skills by taking on additional training such as the team leadership course and NVQ qualifications. New staff had a full induction and staff received regular supervision.

The provider had an excellent oversight of the service and knew the staff well. Staff told us the registered manager and head of care were approachable and they were confident to raise any concerns they had with them.

Staff took the time to ensure every small detail of the care and support provided met the person's individual needs... examples include dedicated personal garden space, trips to mini factory and driving experience at Brands Hatch, volunteering opportunities, church choir involvement.