Last updated: 10 February 2026
"Engaging one-to-one activities from a dedicated coordinator stand out, but inconsistent medicines management and stretched staffing hold it back."
The proper and safe management of medicines was not consistently demonstrated. This placed people at risk of harm. This is a breach of regulation 12(2)(g).
Some staff said they had the right support to carry out their roles and to approach the management team at any time. However, some staff said they did not find the management team to be approachable.
People, staff and relatives gave mixed feedback about whether there were enough staff available to meet people's needs in a timely way.
Per 2019 comprehensive inspection: Not all staff had received up-to-date training to support them to perform their duties effectively; just under a third had not received up-to-date training about MCA and DoLS.
Some staff said they did not find the management team to be approachable.
There was a very attentive activities coordinator, who worked with individual people on a one to one basis... arts and crafts and ended up playing dominoes and bingo... planting hyacinths.
Staff often don't have time for showers, baths or paperwork because they feel stretched even when numbers look sufficient.
Staff told us they did not always have enough staff to meet people's needs sufficiently. For example, staff said they often did not have time to support people to bathe and shower, or complete documentation.
Medication handling has gaps like missing records and leaving the trolley unlocked at times.
There were significant gaps in the recording... On one occasion we saw the medicines trolley was left unattended and unlocked for several minutes... missing staff signatures in CD records.
Some staff don't find managers approachable for support.
Some staff said they did not find the management team to be approachable.
AI Generated
Last inspected: March 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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