Working at Adeline House Care Home

Staff are stretched thin with relatives saying shifts feel hectic and short staffed, especially evenings.

One relative said, “There’s not enough staff in the evening. The evening is a bit hectic.” Another relative said, “We keep saying there’s not enough staff.”

No fully registered manager in post yet and relatives say they rarely see the manager around.

The manager was in the process of registering with the Care Quality Commission. One relative said, “I have only seen the manager once.”

Training records show gaps even after accounting for staff changes.

There was a staff training record in place, but this showed some gaps in staff training. We spoke with the manager about these statistics and were told the training record required updating to reflect staff who had left the company and new starters.