Last updated: 10 February 2026
"Staff feel empowered in an open honest culture with strong safety, although activities lack specialist programmes and further training is harder to access."
The service had a good track record on safety and managed accidents and incidents well. Staff reported incidents appropriately. Lessons learnt from incidents were shared with the whole team.
Staff felt empowered to suggest improvements and question poor practice. There was a transparent and open and honest culture between people, those important to them, staff and leaders. They all felt confident to raise concerns.
The service had enough staff, who knew the person, and had received relevant training to support the person safely.
The provider ensured that staff had relevant training, regular supervision and appraisal.
Staff felt empowered to suggest improvements and question poor practice. There was a transparent and open and honest culture between people, those important to them, staff and leaders.
The person had access to a range of meaningful activities in line with their personal preferences. Support and guidance in respect of self-care and everyday living skills was provided.
No dedicated activities coordinator or specialist programmes, so the role is mostly routine support for daily skills and community outings.
The person had access to a range of meaningful activities in line with their personal preferences. Support and guidance in respect of self-care and everyday living skills was provided.
Staff say opportunities for further training and career development are not always easy to access.
a staff member told us opportunities for further training and development were not always easy to access.
Manager is not based on site and works from a nearby building.
Although not regularly present in the Adele Cottage service, the registered manager was in a nearby building.
AI Generated
Last inspected: December 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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