Working at Adelaide Lodge Care Home

Staff knew how to safeguard people from abuse or neglect... People's medicines were safely managed... Incidents and accidents were reported, recorded and investigated and appropriate action was taken to keep people safe.

One staff member said, 'We feel like a family here.' This was echoed by others... The registered manager and staff team promoted a positive and open culture.

There were enough staff on duty to meet people's needs in a timely way. The registered manager used a dependency tool to help determine staffing levels... One person said staff were busy and were sometimes rushed.

Staff completed a range of training to meet people's needs, which was refreshed and updated regularly. The provider employed a qualified training co-ordinator who designed and delivered much of the comprehensive training programme... Staff spoke positively about the training and support they received.

The registered manager had an 'open door' policy and we saw several people, relatives and staff visit the office to speak with them. People described the registered manager as 'kind, friendly and approachable.'

The service employed a creative and enthusiastic part time activity co-ordinator, who was supported by two other part time staff to deliver daily activities... including, art and craft sessions, baking; visits from pet therapy groups; reminiscence and pampering sessions, quizzes and bingo... local school visited... Regular trips.