Working at Adelaide House Nursing Home
13 Oathall Road, Haywards Heath, RH16 3EG
Operated by Adelaide Healthcare Limited
40 bedsNursing homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.9/10
Key Finding
"A family-like culture where staff feel valued and excellent safety practices, although basic training and standard activities hold it back."
Safety & Risk
8/10
✓
A pharmacist told us, "The staff are extremely efficient... record keeping has always seemed excellent." Risks fully assessed... staff took action when things went wrong, incidents recorded.
Staff Culture
8/10
✓
A carer told us, "I like working here it is like a family, it is a really nice environment to work in." Staff told us they felt valued... housekeeper worked 14 years and loves it.
Staffing Levels
6/10
✓
There were sufficient staff to meet people's needs, to give the support they needed and to spend quality time with them. Staff were present and visible around the home.
Training & Dev
6/10
✓
Staff completed training considered mandatory by the provider such as moving and handling... completed the Care Certificate and were encouraged to pursue further training such as Diploma in Health and Social Care.
Management
7/10
✓
A person told us, "<Registered manager> is great, he is always here. You can talk to him and he listens." Relatives said managers are visible, approachable and act on feedback.
Programmes
6/10
✓
People had a range of activities available... showed us art... vegetables grown... activities coordinator organised exercises, sensory mornings, quizzes, arts and crafts, Pet as Therapy Dog.
Points to consider
Enough staff on shifts to meet needs and respond to calls, but no details on low agency use or most staff staying long-term for easy workloads.
There were sufficient staff to meet people's needs, to give the support they needed and to spend quality time with them.
Basic training like moving people and Care Certificate done, plus supervisions, but no specialist courses or paid-for qualifications mentioned.
Staff completed training considered mandatory... Care Certificate and were encouraged to do additional training... for professional development.
Lots of varied activities run by a coordinator like gardening, arts, pet visits and outings, but nothing standout like award-winning programmes.
Dedicated activities coordinator... weekly activity planner... exercises groups, sensory mornings, quizzes, arts and crafts... Pet as Therapy Dog visited regularly.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews