Last updated: 10 February 2026
"Hands-on manager and strong teamwork where staff feel valued, but rushed staffing means little time with residents."
Staff understood risks and incidents were recorded with action taken; medicines safely administered with audits and protocols
Staff told us that they felt valued and supported... 'The teamwork is awesome'; manager listens and acts on feedback
There were sufficient staff at the service to support people safely however staff did not have time to spend with people
Staff received updated training... 'We do training almost every month to keep ourselves updated'; one-to-one meetings to assess competencies
Registered manager is hands-on, spends one day a week on the floor, and staff say 'She has our backs, she actually seems to care'
Sufficient activities including weekly fitness class with personal trainer, manicures, games, puzzles, outings
Staffing levels are enough for safety but staff feel rushed and don't have enough time with residents,
There were sufficient staff at the service to support people safely however staff did not have time to spend with people
Only basic activities like games, manicures, fitness classes, and outings, so the role is mostly routine care,
We observed activities taking place... one person having a manicure and another person playing games... weekly fitness class
Only standard training and inductions with monthly updates, no specialist courses or funded qualifications,
Staff received updated training to ensure that they were kept up to date... 'We do training almost every month'
AI Generated
Last inspected: March 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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