Last updated: 10 February 2026
"Staff feel well supported with good training and engaging activities, but no registered manager and mixed staffing levels hold it back."
People were protected from the risk of abuse as staff were aware of their safeguarding responsibilities. Risks to people had been identified and assessed. Processes were in place to ensure people received their medicines as prescribed.
Staff told us they felt extremely well supported by the new management team. As a result, staff commitment and morale was good.
Although rotas showed staffing as sufficient and followed the dependency tool, peoples experience of staffing levels was mixed with some people feeling there was not enough staff and calls bells were not answered within a reasonable time period.
Staff told us they had access to a variety of training that equipped them with the skills to do their job. New staff had an induction that included both training and shadowing experienced members of staff. Staff also completed the Care Certificate.
At the time of our inspection there was not a registered manager in post. A new manager had been in post for seven months and had submitted an application to register.
The activities / welfare manager interacted well with residents. We saw various craft activities and a quiz, and most people were happy with the daily programme of activities. The provider had invested in a table sized tablet... as well as a projected interactive virtual jigsaw.
No permanent manager in place yet, as the new one is still registering with the regulator.
At the time of our inspection there was not a registered manager in post. A new manager had been in post for seven months and had submitted an application to register.
Staffing is adequate but nothing special, with mixed views on levels and slow call bell responses making the job feel stretched at times.
Feedback from staff regarding staffing levels was variable... peoples experience of staffing levels was mixed with some people feeling there was not enough staff and calls bells were not answered within a reasonable time period.
AI Generated
Last inspected: March 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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