Working at Addington House
62 Addington Road, Croydon, CR2 8RB
Operated by Addington House Limited
6 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Staff feel listened to and supported with strong safety, but staffing relies on extra hours and bank staff, and the manager splits time between two homes."
Safety & Risk
8/10
✓
People were protected from the risk of abuse. Staff had been trained in safeguarding... Risks to people were assessed and management plans were in place to manage identified risks. Medicines were administered and managed safely.
Staff Culture
7/10
✓
Staff felt confident and supported in their roles. One staff member told us, 'I'm very supported. I get monthly supervision with my supervisor. I can discuss any concerns with them and they listen and support me.'
Staffing Levels
6/10
✓
There were enough staff to meet people's needs safely. Staff also confirmed staffing levels were sufficient to meet people's needs. One staff member said, 'We are three staff during the day which is fine.'
Training & Dev
7/10
✓
Staff told us, and records confirmed, that they received training, support and regular one to one supervision... Staff also completed and received support to enable them to support people in specialist areas such as challenging behaviour, autism and epilepsy management.
Management
7/10
✓
Staff told us they felt listened to and they were involved in the service. Team meetings were held regularly as a way of engaging staff and discussing any concerns with them.
Programmes
6/10
✓
People were supported to do the things they enjoyed. Each person had an individual activity. They took part in various activities both at and away from the service... clubs, discos, pubs... IT courses... voluntary work... art classes.
Points to consider
Staffing is adequate but they rely on extra hours and bank staff to cover absences.
Staff worked extra hours if needed to cover any absence. The home also had access to bank staff to provide cover if needed.
Activities offer variety like outings and classes but no specialist programmes or creative innovations.
People attended social centre activities such as clubs, discos, pubs... One person had completed IT courses... voluntary work... art works they had drawn at their art classes.
Manager splits time between two homes so not always fully on site.
people and their relatives had asked to know when the registered manager is based at the home as they currently manage another nearby care home and split their time between the two homes.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews