Working at Addington Heights
1 Milne Park West, Croydon, CR0 0DN
Operated by Care UK Community Partnerships Ltd
50 bedsNursing homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.7/10
Key Finding
"Staff feel supported by a great manager and proud of their work, but staffing lacks strong retention and training is basic."
Safety & Risk
7/10
✓
People received their medicines safely... Additional monthly audits were undertaken by a pharmacist and medicines were reviewed by GPs.
Staff Culture
7/10
✓
The latest staff survey showed that 96% of staff said they agree with the statement "I feel proud of the work I do."
Staffing Levels
6/10
✓
Staff were present and available in sufficient numbers to keep people safe.
Training & Dev
6/10
✓
Staff completed online training courses in their own time in subjects including mental capacity, safeguarding adults, medicines awareness and dementia awareness.
Management
8/10
✓
The manager is very supportive. He makes us feel part of a team.
Programmes
6/10
✓
The service had two activity coordinators who were working to develop more activities... gardening sessions, reminiscence sessions, gentle exercise, bingo, arts and crafts and music groups.
Points to consider
Staffing is adequate and staff respond quickly, but no details on low agency use or strong staff retention.
Staff were present and available in sufficient numbers to keep people safe.
Only standard training like online modules on safeguarding and dementia plus basic face-to-face sessions, no specialist courses or funded qualifications.
Staff completed online training courses... mental capacity, safeguarding adults, medicines awareness and dementia awareness. The provider also coordinated... moving and handling, fire safety and first aid.
Activities include bingo, crafts, gardening and music run by two coordinators, but no specialist programmes or innovative approaches.
Indoors people engaged in reminiscence sessions, gentle exercise, bingo, arts and crafts and music groups. The service hosted coffee mornings, karaoke afternoons and movie nights.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews