Working at Adderley Green Care Centre

Staffing is adequate with enough people on shift to respond quickly, but nothing special like low agency use or strong retention mentioned.

There were enough staff on duty, including for 1:1 support for people who required this level of support. One relative said, 'There is a call bell here in the room. I press it sometimes and they are here straight away.'

No structured activities programme mentioned and some residents want more activities, so the role could feel like mostly routine personal care.

Some people told us there needed to be more activities provided, the registered manager responded straight away and will address this in the next resident meeting.

Some accident records lack full details on what happened and actions taken.

Incident forms were not always completed in detail and follow up action was not always clear.