Last updated: 10 February 2026
"Supportive management and a positive, empowering culture, but limited activities and adequate staffing hold it back."
Systems and processes were in place to keep people safe from harm. There was a culture of learning lessons when things went wrong. Risks to people were assessed and mitigated.
Staff told us the culture was open and empowering. One staff member said, 'It's amazing working here. The management are so supportive.' Another said, 'We are all passionate about care, this is such a fulfilling job.'
There were enough staff on duty, including for 1:1 support for people who required this level of support. People and relatives told us staff responded to them promptly when needed.
Per 2019 comprehensive inspection: There was a comprehensive training programme available for all staff and additional training was available for staff to develop their skills in dementia and neurological care.
Staff told us they felt supported by the registered manager and attended regular meetings. People told us, 'The registered manager is very good.'
Some people told us there needed to be more activities provided, the registered manager responded straight away and will address this in the next resident meeting.
Staffing is adequate with enough people on shift to respond quickly, but nothing special like low agency use or strong retention mentioned.
There were enough staff on duty, including for 1:1 support for people who required this level of support. One relative said, 'There is a call bell here in the room. I press it sometimes and they are here straight away.'
No structured activities programme mentioned and some residents want more activities, so the role could feel like mostly routine personal care.
Some people told us there needed to be more activities provided, the registered manager responded straight away and will address this in the next resident meeting.
Some accident records lack full details on what happened and actions taken.
Incident forms were not always completed in detail and follow up action was not always clear.
AI Generated
Last inspected: March 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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