Working at Adalah Residential Rest Home Limited
20 Cliff Road, Leigh On Sea, SS9 1HJ
Operated by Adalah Residential Rest Home Ltd
35 bedsResidential homes
Workplace Score
5.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.8/10
Key Finding
"Good management oversight, staff training and a listening culture for staff, but night staffing feels stretched and some medicines records lack instructions."
Safety & Risk
6/10
✓
The service had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events.
Staff Culture
6/10
✓
The registered manager had developed a listening culture where staff could feel they were available for them to talk to.
Staffing Levels
5/10
!
A relative told us, 'I think during the day it is probably fine, but I am not sure about the night times. If I have phoned at night, then I have had to wait a long time.' A health professional told us, 'I believe the staff ratio is suitable to meet the needs of those within the service.'
Training & Dev
6/10
✓
Staff had received training in safeguarding and knew how to raise concerns. Staff had received training in managing medicines and had their competency checked.
Management
6/10
✓
The registered manager now had systems in place to monitor the service, which provided good oversight to monitor and improve outcomes for people.
Programmes
/10
✕
Points to consider
Staff numbers are adequate during the day but nights might feel stretched as relatives had to wait a long time on the phone.
A relative told us, “I think during the day it is probably fine, but I am not sure about the night times. If I have phoned at night, then I have had to wait a long time.”
Some as-needed medication records were missing instructions on when to give them.
However, we found protocols missing in some records for medicines prescribed as required (PRN).
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews