Last updated: 10 February 2026
"Approachable management where people feel valued and a rewarding staff culture, but inconsistent medicines recording and some overdue training need attention."
The recording of medicines was not always safe... Necessary improvements were not always made when things went wrong.
Staff we spoke to enjoyed working at the service, found their roles rewarding... 'I like it, I enjoy the environment, I love being with the people, I enjoy being at the home and I enjoy being a part of the team.'
There were sufficient numbers of staff to meet the needs of the people using the service safely. Staff numbers were calculated based on people's assessed dependency needs and rotas confirmed this was consistent.
Staff received ongoing training for their roles which was monitored by the registered manager. An action plan had been implemented to address some outstanding training by an agreed deadline.
People felt they mattered and said management were approachable, they listened and acted on what they said.
Regular activities and themed days took place which people enjoyed. The home had a dedicated activities room which included technology to support with interactive games.
Medication records do not always explain why a dose was missed, and fixes for problems were not always put in place properly.
Staff were required to provide further information as to why a medicine was not administered by writing on the back of the MAR, however we saw that this was not always consistently done. Necessary improvements were not always made when things went wrong.
Some staff training is overdue, even with a plan to catch up.
An action plan had been implemented to address some outstanding training by an agreed deadline.
Staffing levels meet needs safely but there's no word on stable teams or low use of agency workers.
There were sufficient numbers of staff to meet the needs of the people using the service safely.
AI Generated
Last inspected: January 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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