Working at Acton Care Centre

Medication safety problems like fridge not storing medicines right and giving hidden meds without proper checks each time

The service could not be assured that medicines requiring refrigeration were being stored in line with the medicine’s product guidance. Several people were receiving their medicines covertly... without a robust process to ensure subsequent medicines... were appropriately assessed

Managers' checks missed the medicine safety issues found in the inspection

The provider’s quality assurance systems for medicines were not robust and had failed to identify the concerns found during this inspection in relation to medicines

Staffing is adequate and fully staffed now but nothing said about low agency use or great retention to make workloads easy

Acton Care Centre was fully staffed. Staff told us they felt there were enough team members... because dependency depends on the ratio of residents